Banks asks about work order reform and multi-trade scheduling; Greene says all neighborhoods use model

You know, work order reform was launched in 2022 to allow residents to schedule.

Excuse me, multi-trade repairs to neighborhood planners more efficiently.

Under the old system, residents were prevented from scheduling the next step in the repair process until the previous step was completed.

How many...

Developments are operating under these reforms today and how were the day to complete repairs and those developments affected

compared to other developments not operating under these reforms?

Thank you, Council Member.

So thank you, Chair, for that question.

All of our properties are operating.

under the neighborhood planner model.

So we have 28 neighborhood planners assigned to the 28 neighborhoods with the same protocols and same resources.

Repair times for our trades have improved and missed appointments have significantly dropped.

So again, we're about 17,000, 18,000 appointments per month for the trades.

And right now, missed appointments is down to our lowest level.

I caution to say ever at 2.7%.

So we're only missing less than 500 appointments per month out of the 17,000 scheduled appointments.

A lot of the work is also being completed early.

We do give long repair times because we only have a certain number of trades and a certain number of hours in a day.

Then we do have an overtime budget as well.

But we have to sequence things in accordance with how long a job takes.

Each job has a job plan and we have to schedule things in accordance.

So plaster, for example, could be a multi-day job.

We have 37,000 open plaster tickets.

We can't schedule them all next week because we just don't have enough plasters.

We have 245 plaster teams, I believe, around that.

So it's insane.