Banks asks what NYCHA considers a manageable open work order count; Greene cannot give a number
Banks asks what NYCHA considers a manageable number of open work orders. Greene says he cannot give a number, notes NYCHA receives about 2.5 million work orders per year, and says the agency is meeting annual demand.
When it comes to targets for work orders, open work orders,
What does NYCHA consider a manageable number of open work orders?
And, yeah, you can answer that question first.
What do I consider?
What does NITRA consider as a manageable number for open work orders?
Thank you, Chair, for that question.
Interesting question.
I think right now we are meeting our annual demand.
of the work orders that are coming in.
Obviously, we also have some new initiatives that I'm very happy about, particularly the MLRR program that allowed me to hire 47 new trades to target mold and leak work orders over 100 days.
I'm also very happy with having programs such as CRI and maintenance cares to prioritize critical repairs.
I can't give you a number.
Obviously, we want the work orders to be as low as possible.
But when you're receiving 200,000 work orders per month, 2.5 million work orders per year, that's the number that we have to manage.
That's the number that I'm asked to manage.
And so that's what we're going to continue to do to the best of our ability.
Thank you for that.