Banks asks normal and ideal wait times; Greene says about seven months now, three to four months ideal

So what's the normal wait time?

So right now, I looked at this, about seven months on average right now.

That's how far we're scheduled out.

But what we do every day is sometimes folks are not available for their appointments.

So if, for example, a carpenter shows up and a resident is not ready, if they say I am ill or whatever, that carpenter doesn't just go sit on his hands for the rest of the day.

He goes and tries to find another job.

So the average is seven months wait time.

So in an ideal situation, how long would it take to get to?

attend it?

Obviously, I'd like to get those repairs done as soon as possible, you know, three, four months, you know, would be, obviously, everybody wants their repairs done tomorrow.

And I'm sure that when I say three, four months, folks are going to say, you know, that might not be reasonable.

But what we also try to do is, is look at prioritization factors.

So is it something, is this an urgent repair that we have to get done, push to the top of the priority schedule or use overtime to address?

We also do like in a situation like Miss Dickey or Miss Estrada.

Where they put in a ticket and they waited.

They got a date of maybe seven months out to actually have a completion of their kitchen.

Would you say that is acceptable?

Thank you, Chair, for that question.

It doesn't sound acceptable, but it's the reality of where we are with the repairs that we have today and the number of trades and staff that we have.

So we have 81,000 carpenter tickets, so we have to come up with a fair way to prioritize those resources in a systemic way.

Every day we're scheduling out our carpenters.

Every day our carpenter backlog has actually come down by about 4,000 tickets.

We've also changed the way that we're ordering cabinets so folks are not waiting for cabinets.

We have a bevy of cabinets.