Banks asks how PAC staff relocations affect completion times; Greene says staff fill vacancies

And you've previously indicated that as a development goes through the PAC conversion, staff...

are relocated to other developments, what impact has this had on work order completion times?

Thank you, Chair, for that question.

It hasn't really impacted work order completion times because we, number one, we have seen some work orders improve in terms of their completion times and generation.

So with the increase of staff, it hasn't?

The staff has not, so the staff are used to fill existing vacancies.

So when staff are transitioned, they're moving.

So if it's filling existing vacancies, that means you have, you're adding more bodies to the workforce.

So that means there should be, productivity should go up.

Am I correct?

Let me step back and let me step back.

So at the development level, so for maintenance workers and for caretakers who are the ones predominantly affected by the PAC conversion, they are moved to open vacant lines.

And there's pretty high turnover at those positions.

So they're moved into vacant lines.

Sometimes they're held as a floater while we move them into a permanent personnel line.

But I'm talking about overall.

Is there an improvement?

Once a conversion takes place and that staff then is transferred over or relocated to another NITRA development.

Well, they're moved to where there's a vacancy.

So, for example, like if a development...

Again, if you're filling a vacancy, right?

The headcount is the same.

The headcount is still the same.

Yeah.

So the service level will be about the same because we're getting back to the base headcount by filling the vacancy.

Sometimes we will have additional staff for a short period of time while they await a vacancy to be open to move to that permanent line.

And during that time where we have to go full.

I mean, the responsibility of nature when it comes, you know, with that particular development, it's...

It's giving over the pack.

That body now moves, or those bodies now move over to a NITRA development.

It did no impact at all to the services to the residents or response time, nothing.

Let me, again, so for the staff who are mainly impacted, which are the maintenance workers and the trades, they're moving into an existing vacancy.

For example, right now, I have about 30 maintenance vacancies open.

So when a development closes, these maintenance workers will be moved to fill in those vacancies.

That will make those developments that they're moving to whole.

So right now they're operating with less staff.

Now they're going to have back to their original staff.

So that will improve.

Certainly, like, for example, Castle Hill right now.

It will improve.

That will improve.

Yes, that will improve.

And it will also.

So what will it improve?

Let's get clarity on that.

It's going to improve response to the maintenance work order.

So we'll bring down the response time on the maintenance work orders because we are making a hole, but that's what the headcount is budgeted for.

We're not increasing the headcount at that other development to bring, for example, we're not going up from like five to 10 maintenance workers.

We're bringing them back to five, what they're budgeted for.

On the trade side, we will have more, the trades will have that advantage.

So the trades will have less apartments to respond to.

And I think we're going to see over the next couple of years, the benefit of the trade.

So we would see.

So being close to 30,000, I mean, developments or units have been converted over the pack.

Have you seen an impact or improvement across Niger with the transferring over of labor?

See, I have seen an improvement.

So, yes, I have seen an improvement, but it's not a transfer over.

What it is is, again, we move the staff to a vacancy.

So they're not getting any additional staff.

They're filling their vacancies with that staff that's been.

But when that body's not there.

That means there's jobs that are completed.

So once that vacancy is filled, it's an addition to the work.

I just want to clarify on that.

Yes, that we agree.

And then also, I think we'll start to see our trades have benefit.

Now, on the other side of that, I do want to note.

We do have a new important obligation, which is now we are inspecting every apartment every year, which we should not lose sight of because that is generating more work orders than we've ever seen before.

0.5 million work orders because of those inspections.