Banks asks how resident notices are logged in Maximo; Greene describes communication log and auto notices

Okay, and when it comes to notification protocols, Representative Maximo, how are notices to residents logged?

So Maximo does have a communication log function in it.

So notices should be given in advance of the work order.

They're auto printed and delivered to the resident, in some cases emailed and mailed to the resident, especially in advance of skilled trade appointments.

These tickets, our turnaround time is so fast that we're really coming, you know, we're really contacting the resident and letting them know that we're coming or we're, you know, we're coming when right soon after the ticket was created.

But also in Maximo, we are able to call the resident if they have an updated phone number in the Siebel system.

Maximo links to Siebel.

So we can actually call the resident and that logs into the communication log of Maximo.

So we can make sure that that's a big issue.

So missed appointments has been a big focus for us on skill trades.