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Council Discourse

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Remarks

Banks on resident complaints about delays and lack of updates

New York City Council · Sep 22, 2026 · starts 0:02:54 · 40 sec

Banks says NYCHA and PACT residents report repairs take too long and that they are not updated on request status. He adds that PACT residents are unsure where to call when property managers do not respond.

Chris Banks

You know, residents of both NITRA and PAC developments have reported that work orders take too long to address.

Chris Banks

They wait for repairs without knowing when a worker will come.

Chris Banks

And they tell us that no one updates them on the status of their requests.

Chris Banks

You know, PAC residents tell us they are unsure where to call or where the property manager, when the property manager does not respond.

Chris Banks

We need today's hearing to shed light on a process that has frustrated and confused residents who are trying to live in dignity.