Banks questions Greene on Maximo priority levels and response times

I guess I'm going to move forward with my line of questions, back to my line of questions.

Understanding Maximo.

How do work orders typically specify response times for repairs in the Maximo system, including for emergency and non-emergency work orders?

And also, too, how does the Maximo represent the required practices for maintenance worker to follow up on specific repairs?

Thank you, Council Member, for your question.

Just bear with me for one moment.

Okay.

So, and I should say thank you, Chair, for your question.

So we have nine priority levels for work orders.

And I'll start with the highest priority and I'll move down the group.

So we first have what we call a priority nine work order, which is defined as a quote unquote super hazard work order.

An example could be an elevator out of order with a passenger stuck or a gas leak.

And so the response time for priority nines should be within one hour is what we're going to target for under our procedure manual.

For hazard, for the next classes would be a class eight or a hazard, which are really pretty rare class work orders that are priority eight.

We're talking about sidewalk shed violations or rubbish violations by the Department of Sanitation.

The next category is very important, which is priority seven, which is a 24-hour response period.

And this is deemed a critical work order, but we basically on a day-to-day just define it as an emergency.

The key thing for priority seven is this leak from above.

So leak work orders would be priority sevens, stoppages, priority sevens, CO detectors that are not working, exit signs.

in those, but the biggest one that, you know, that we focus really intensively on is the leaks in the similar flooding condition work orders.

Priority six is really reserved.

The predominant one is mold and mildew.

So that was kind of a category that was used under the bias case.

So mold and leaks is priority six work orders.

Priority five is stoves.

Again, not really seen that much.

The other big category I'll just skip to it is priority three, which is the routine work orders.

So painting, you know, non-emergency type repairs.

So Maximo prioritizes every work order.

The dashboard that I actually have up right now in Maximo, you can refresh it.

Any minute and it will pull up any new ticket that has been created under those priority codes.

Our superintendents and assistant superintendents, one of their primary jobs is to monitor Maximo throughout the day to see what tickets are coming in and then assign them to the maintenance workers based on their priority.

So when the maintenance...

Yeah.

And when it comes to supervision, obligations from supervision, Representative Maximo, how are the supervisory inspections of work orders logged?