Greene cites resident satisfaction survey and text-message pilots
Greene says a 2025 survey found 78.6% of residents rated completed work orders as excellent or good in July 2026. He also describes pest management and TEMPO text-message pilots that increased appointment confirmations and coordinated relocations.
In a resident satisfaction survey implemented in 2025 that surveys residents after every work order is completed, 78.6% of residents are reporting satisfaction rates of excellent or good in July of 2026.
NICHA is using technology to better serve and communicate with residents.
For instance, the Pest Management Department launched a text messaging pilot in late 2023.
Residents who do not answer the phone to confirm appointments receive automated text reminders, resulting in an additional 2,400 appointments confirmations monthly.
NICHA's landmark lead abatement program, TEMPO, also uses text messaging to coordinate hotel relocations with residents during the lead abatement process.