Greene reports automated communications and reduced missed appointments
Greene says residents now receive automated mail, email, or robocalls when work orders are created, scheduled, or upcoming. He says missed skilled-trade appointments fell to 2.7% in July 2026 from 10.9% two years earlier.
In addition to focusing on reducing wait times and repair backlogs, NYCHA is committed to improving the resident experience of the repairs process.
Residents now receive automated communication through mail, email, and or robocalls at key intervals for maintenance and skilled trades repairs, such as when a work order is created, scheduled, or upcoming.
Ensuring that appointments are not missed is central to improving the resident experience.
In partnership with the Federal Monitor, NYCHA has reduced its missed skilled trade appointments to only 2.7% of the 17,000 skilled trade appointments in July 2026, down from 10.9% two years ago.