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Agency Testimony

Greene discusses performance dashboards and work order metrics

New York City Council · Sep 22, 2026 · starts 0:45:11 · 22 sec

Greene says NYCHA partnered with the Federal Monitor to build dashboards tracking work order volume, backlog, production, service-level times, quality assurance, and missed appointments. He says these data-driven metrics guide maintenance performance.

Daniel Greene

Notably,

Daniel Greene

ICHA partnered with the Federal Monitor and others to build comprehensive performance management dashboards that are updated regularly to track performance

Daniel Greene

in key metric areas, such as overall work order volume and backlog, work order production, service level times, quality assurance, and missed appointment tracking.

Daniel Greene

Our data-driven focus on performance results is also reflected in maintenance performance.