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Agency Testimony

Greene reports high workload, four-day basic repairs, annual inspections

New York City Council · Sep 22, 2026 · starts 0:45:33 · 35 sec

Greene says NYCHA maintenance workers receive about 98,000 new work orders per month and complete basic repairs in occupied apartments in less than four days on average. Since 2024, NYCHA has inspected every public housing apartment annually and created needed work orders.

Daniel Greene

Of all trades, NITRA maintenance workers have the heaviest daily workload, receiving approximately 98,000 new work orders per month.

Daniel Greene

Despite the immense workload,

Daniel Greene

NICHA is completing basic maintenance repairs in occupied apartments in less than four days on average with its on-site maintenance teams.

Daniel Greene

At the same time, since 2024, NICHA has been inspecting all of its public housing apartments each and every year, completing basic repairs during the inspection and creating any additional work orders needed for skilled trade repairs.