Keith Ramsey describes Eastchester Gardens PropertyMeld system and results
Keith Ramsey says Eastchester Gardens implemented PropertyMeld so residents can submit and track work orders online or by phone. He reports 3,280 tickets created, 98% completed, a median response time of about 24 hours, and a 3.3-day average turnaround.
Yes.
Okay.
Good afternoon.
Our priority in Eastchester is simple, to make sure resident repair requests are handled quickly, transparently, and thoroughly.
To achieve this, we implemented PropertyMeld, a platform that gives residents a familiar, streamlined experience, much like that NYCHA app.
Through property mail, residents can submit work orders directly from a phone or computer, track progress in real time, and message maintenance staff.
At the same time, we ensure no resident is left behind.
Anyone who prefers traditional non-digital methods can call or visit
the on-site office or contract the WaveQuest repair team, and the staff will log and track the request directly into the system.
For them.
The data shows their approach is working.
Since launching, property mail to East Chester Gardens, 3,280 work tickets have been created.
98% of those work orders have already been completed, leaving just 1% currently open.
The median response time to a request in East Chester Gardens is approximately 24 hours.
Over the last 90 days, our average completion and turnaround has been 3.3 days.
Most importantly, our residents are rating the service at an average of 4.1 out of 5 stars.