Ramsey on communication, accountability, and RA Ledger tracking
Ramsey says residents receive automated notifications and can choose appointment windows, with every action timestamped. He also describes a joint RA Ledger with the Eastchester Gardens Resident Association that reviews open, stalled, or defaulted tickets every two weeks.
A major reason for these results is
better communication.
When residents put in a request, they can select their preferred appointment windows and receive automated notifications at every stage.
Every message, update, and action is timestamped and documented so nothing falls through the cracks.
Finally, technology is only as good as the people behind it.
Accountability rests with our on-site property manager and dedicated management team.
Eddie Shester gone.
Supported directly by the Wave Cuts Repairs team.
They monitor and track tickets daily, follow up with the residents, and ensure repairs are resolved properly and promptly.
We're proud of the response.
Times and responsiveness and the accountability we have built and we remain dedicated to continuing this high standard for every resident in East Chester Gons.
Also, we have created a joint tracking system that's the first in this city with the New York City High, I'm with Wave Press, I'm sorry, Wave Press and the East Chester Gons Resident Association called
We call it, what's the name?
It's called the RA Ledger Evaluation List.
And what it is, every two weeks, we get open, stalled, or defaulted tickets.
And if there's a problem, we straighten those things out ourselves.
So we get a biweekly list.
Ain't no New York City Housing Authority property manager ever gave us data on the open tickets.
We have done this.
Do you need another 30 seconds?
No, but I would like to, if at all possible, I would like to give you somebody in one of these pamphlets of how East Chester Gons was an ugly duckling to a beautiful butterfly.
Excellent.
You're a resident of East Chester, obviously.
Oh, yeah.
Excellent.
Well, thank you for your testimony.
You're welcome.
We will now, Layla Glasgow, if you could approach the dais.
And we will go to Jeremy Estrada.
Jeremy?
You can begin your testimony.