Chair Encarnación asks about hotline call volume and legal services
Chair Encarnación asks how many people called the MOIA hotline this fiscal year and how many sought immigration legal services. Lorena Lucero says 8,199 people called from July 1 to September 15, and immigration legal services is the top issue.
In terms of shifting a little bit gears for the legal services and know your rights, I know the council member of ELEDS talked about legal services.
How many people have called the Moya hotline this fiscal year?
I can assume from July 1st, which is when we begin through September 15th, we had 8,199 people call the hotline.
8,199.
That's right.
How many people have called the hotline for connection to specifically immigration legal services?
That's the top issue as to why people call.
Yeah.
And if people call the Moya Hotline,
hotline seeking services who were previously helped by the Asylum Application Help Center?
So that information I wouldn't have because we don't collect people's, you know, personal identifying information.
But I can say that the hotline has been shared.
New New Yorkers, old New Yorkers, and that number has been shared with people so they can access legal services.
But we just don't track that.
Yeah.