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Q&A

Chair Encarnación asks about outreach in surge neighborhoods

New York City Council · Sep 22, 2026 · starts 1:20:01 · 2 min 25 sec

Chair Encarnación asks how MOIA defines a surge neighborhood and how often outreach happens. Lucero says they go by council district, respond to reports from advocates and partners, and conduct at least one outreach event per week, sometimes more during crises like Haiti TPS.

Elsie Encarnación

And I appreciate some of your details in talking about how

Elsie Encarnación

neighborhoods that are experiencing frequent ice activity, you know, what kind of things are deployed there, some of the agencies that have been tasked to help.

Elsie Encarnación

You mentioned mass engagement, W.

Elsie Encarnación

DCWP, SBS, all great agencies.

Elsie Encarnación

In the surrounding neighborhoods or neighborhoods that are surrounding them, do you see it?

Elsie Encarnación

Like, what is the radius, should I say, of what classifies as a neighborhood that is experiencing a surge?

Lorena Lucero

Well, we go by district.

Lorena Lucero

So similar to the council's district map, that's sort of what we do.

Lorena Lucero

When we hear, and we could hear this from advocates, we can hear this from the news, we can hear it from other agency partners if there is a nice spotting, for example.

Lorena Lucero

I would say that the surge in New York has looked different than across the country, right?

Lorena Lucero

maybe in LA, so very targeted to a specific area and location.

Lorena Lucero

In New York, it's a bit different.

Lorena Lucero

They're a bit more scattered.

Lorena Lucero

So when we hear about them, we do share that with our outreach staff and equip them with information.

Lorena Lucero

What we want to do is to be on the ground as quickly as we can to share some of the legal service forward-facing material and information.

Lorena Lucero

We try to target areas where we know people will be, so train stations, business corridors, for example.

Lorena Lucero

And then we try to match it up so we can get to people like workers, right?

Lorena Lucero

So after six o'clock, for example.

Lorena Lucero

And that's the way that we do it.

Lorena Lucero

I will say that we have partnered with city council members.

Lorena Lucero

I think we've partnered with you at least in one event because you're also the eyes and ears.

Lorena Lucero

And I think that's an open invitation to work with us, given how close you are with the districts.

Lorena Lucero

And you might know corners that we might just not by not having that insight in some of those council districts.

Lorena Lucero

But that's a bit how that works.

Elsie Encarnación

And how often do those outreach surges, I'll call them, happen?

Lorena Lucero

We do an outreach event at least once a week, and sometimes two or three.

Lorena Lucero

And I would say that when the news came down from TPS connected to Haiti, we were in Little Haiti that week at least three times in one week.