Morrisroe explains Agency Relations and 311 content updates

Great.

Thank you for the question and especially for the timely this morning update.

They scheduled it perfectly.

So I can speak to the first part of your question, which is essentially, have we been in touch?

I think if I can frame it that way.

And the answer is yes.

We've actually had the office 2311, as you know, as you know from the location.

So we've not only had them on site to see our operation, but have started discussions about the work that they're doing, how 311 can help and inform that work, and how we would be a vehicle.

You've had the Office of Community Safety come see you.

Office of Community Safety, correct.

Well, there's, I mean, I think there's still.

To my understanding, I feel like they're kind of restructuring and I don't know, I don't I don't think what we we know today, September 30th, I'm not sure if it will look structured the same way.

So that's and I know that oftentimes, even when the council passes new legislation, right, if that communication is not directed to 311, but not necessarily changing the way that these service requests are captured.

So.

They've visited.

You've been in communication.

Do you feel like, I don't know, was it a constructive conversation?

Is there any reason for New Yorkers to feel like, I don't know if I can call 311 now for this because now they're a subset.

They're not even a standalone office anymore.

Great.

I appreciate that distinction there.

So I will say yes.

My colleague came, my peer colleague came for the meeting.

We've had those discussions.

But more importantly and more structurally, the 311 process works well in this situation.

So we have a group called Agency Relations.

They deal with every city agency, a number of state and federal agencies, but every city agency, every office, every mayor's office, there's a contact.

And the purpose of that is to exchange information such as a new program, a new policy, and make sure it gets into the 311 system.

So if there's something that's not there, we have vehicles that identify that, and then we raise it up with the agency.

And if the agency has something new, or even if they're not sure what they do or may not have, they come to 311, and then that's when our collaborative work starts.

So if there is anything that an agency needs to provide available to the public, there's a vehicle to get that into 311, and in turn, we get that into the system.

I always like to tout that for the public, what's online and in the mobile app is written in a plain language standard, so it makes it fair and equitable for everyone.

And we have all in, we have over 7,000 discrete pieces of information in the system, all having gone through that process at one point or another.