Schulman asks for details on overcharging complaints
Schulman asks about the content of overcharging complaints. Ortiz says they are case-by-case but mostly involve overcharging rather than posted-price violations, and DCWP has received 335 overcharging complaints since 2022.
So I'm going to go on to different questions.
Apologies, Councilmember.
That's all right.
You know.
How many, we know that overcharging is the most frequent pedicab complaint to 311 and DCWP.
That's you, right, Carlos?
Okay, great.
Can you share more details about the content of these complaints?
For example, are they related to exorbitant prices or alleging that pedicab drivers are charging consumers more than the posted price?
I think it's case by case.
It could be a mix.
I would say when I've looked through the complaints and the coding, the vast majority seem to be more about overcharging and less about the advertising per se.
So I would say, yeah, since 2022, 335 complaints related to overcharging.