Hanif asks about referral outcomes and warm handoffs

And then when it comes to cases that are being referred to CCHR, were there any...

outcomes or improvements in that area that you all have engaged on together to make that process maybe easier.

In terms of complaint referrals?

Yeah.

I mean, I think just what we're saying is where possible, doing a warm handoff between agencies.

So if the team at MOPD hears something and they can then reach out directly to Project Equal Access, and we have the deputy, the assistant commissioner who oversees that team here, so you can speak in greater detail.

Yes, absolutely.

Hello.

Excuse my voice.

Apologies.

I do directly oversee Project Equal Access, which is the team of individuals that do basic outreach in the community when we receive a complaint of discrimination.

They are in the fields on the streets assessing whether accommodations and modifications are essentially feasible for those individuals.

And so often we receive referrals directly from MLPD in which Project Equal Access will then do site visits and meet with those individuals in their homes or in those public spaces.

Some of those cases do end up in filed complaints.

But what I do see right now is that many times those individuals are reaching out to multiple agencies at once.

And so we may already have an open matter for that individual.

And so we'll advise MOPD that there is an existing case.

But because...

It is open.

It is considered confidential.

So a lot of our collaboration has to take a pause on those matters.