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Public Testimony

Jean Ryan testifies on Uber case and access

New York City Council · Oct 16, 2026 · starts 2:30:34 · 1 min 27 sec

Ryan describes an Uber case brought by several people with disabilities that was taken individually and eventually discontinued with a $1,000 offer. She says she wanted access, not money, and questions why CCHR is not helping people with disabilities enforce their civil rights.

Member of the Public - Jean Ryan

Also, I'd like to quickly mention an Uber case that six or seven of us brought as a group, but they took us individually

Member of the Public - Jean Ryan

because Uber does not give the same service, same equal treatment to people with disabilities as it does to people without disabilities.

Member of the Public - Jean Ryan

And every year somebody would call from the Human Rights Commission and say, are you still interested in keeping the case?

Member of the Public - Jean Ryan

And I would say yes.

Member of the Public - Jean Ryan

And he'd say, okay, bye.

Member of the Public - Jean Ryan

And call me in another year and ask me the same question until one year he said, well, Uber will give you $1,000.

Member of the Public - Jean Ryan

We're discontinuing the case.

Member of the Public - Jean Ryan

Why are you discontinuing the case?

Member of the Public - Jean Ryan

He wouldn't say.

Member of the Public - Jean Ryan

But do you want the $1,000 or not?

Member of the Public - Jean Ryan

I said, no, I want access.

Member of the Public - Jean Ryan

That's what we sue for.

Member of the Public - Jean Ryan

That's what the complaint was about, was access.

Member of the Public - Jean Ryan

We have to wait.

Member of the Public - Jean Ryan

way longer than somebody else does who doesn't use a wheelchair.

Member of the Public - Jean Ryan

And, you know, so they closed the case.

Member of the Public - Jean Ryan

And I don't know why.

Member of the Public - Jean Ryan

None of us knew why.

Member of the Public - Jean Ryan

They didn't say.

Member of the Public - Jean Ryan

So why would we come to the, I mean, it's supposed to be a resource, but why would we go to the CCHR if they're not going to help us get our rights, our civil rights?

Member of the Public - Jean Ryan

Thank you.