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Q&A

Maloney asks which ferry routes are near capacity

New York City Council · Oct 20, 2026 · starts 0:48:31 · 1 min 41 sec

Wong says Rockaway summer weekends are full; East River capacity expanded by splitting routes; Rockaway Reserve offers paid seat reservations.

Virginia Maloney

Which routes are operating near capacity or substantially below capacity and how has ridership changed?

James Wong

So, you know, because it's all at different times of the year, there's times when there are going to be vessels that are very full.

James Wong

Going to the Rockaways on a summer weekend, they're going to be full vessels.

James Wong

But in general, there's often space for us to get more riders on board.

James Wong

It's important for us that in the morning and evening peak,

James Wong

periods.

James Wong

We have enough capacity to get people to work and to school.

James Wong

We think that that's the most important time that we cannot say, sorry, the vessel is full.

James Wong

And that was one of the areas where on the East River, we started to have to do that.

James Wong

There were times when people were standing at a landing and it's the morning and they're trying to get to a meeting and they couldn't get on board.

James Wong

That to us was a real issue that needed to be addressed.

James Wong

And as part of the optimization from last year that we implemented in December, we've actually opened up a tremendous amount of capacity because we now run that as two routes.

James Wong

And we've seen tremendous growth, which means there were a lot of people who wanted to ride that route, and now they're able to do so.

James Wong

In other places, I had mentioned the Rockaway route, you know, the beach route, which is now extended all the way to the Bronx.

James Wong

You can start in the Bronx and get all the way to the Rockaways.

James Wong

It is a long trip.

James Wong

But in order to help manage the demand on those places, we also introduced opportunities like Rockaway Reserve, where you can reserve a seat.

James Wong

You can, you're allowed to pay more and to have access to a reserved seat, which gives people more confidence about which trips they're going to make.

James Wong

But broadly, you know, we have, we continue to have space to grow.

James Wong

We're excited about that because we want to see more people on the system.