Wong explains ferry oversight through audits and KPIs
NYC Ferry uses third-party audits and contract KPIs for maintenance and safety; multiple layers ensure operator compliance.
On the ferry side, we look through at NYC Ferry through a couple of different lenses.
Similar to what Anton is talking about, we have several different levels.
So there are the regulatory pieces that are national through Coast Guard and things like that.
We also have third-party audits that we do regularly with our operator to make sure that they're abiding by all the rules and regulations and all the things that we are expecting out of them from a safety perspective.
We also do, as part of our contract, we also have a number of key performance indicators to make sure that we are keeping a close eye.
So everything like maintenance, do you maintain a vessel well?
We are tracking that very closely to make sure that all planned maintenance happens in accordance with our plans.
These are the multiple ways that we are keeping an eye on safety and operations to make sure that things are happening the way we expect them to.