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Q&A

Brooks-Powers asks for end-to-end time to hospital by district

New York City Council · Oct 20, 2026 · starts 1:38:23 · 3 min 18 sec

Council Member Selvena Brooks-Powers says response time stops when the ambulance arrives, but for isolated communities the clock runs until hospital arrival. She asks FDNY for full 911-to-hospital time by council district and why Queens saw a drop in calls reached within 10 minutes; Miano says he will look for the data.

Selvena N. Brooks-Powers

Thank you, chairs, and thank you to the agencies represented today.

Selvena N. Brooks-Powers

At last month's hearing on the Rockaways, FDNY testified that EMS response times on the peninsula are below the citywide average, but response time stops the moment the ambulance arrives, as it was just indicated again.

Selvena N. Brooks-Powers

For a resident of the Rockaways or another isolated community, the clock that matters runs until they reach a hospital that they can receive treatment.

Selvena N. Brooks-Powers

Can the FDNY provide these committees with the full time from the 911 call to the hospital arrival by council district?

Paul Miano

Right now, I cannot, but it is something that we will look for.

Paul Miano

When we get back, we'll look for it and provide you what we have.

Selvena N. Brooks-Powers

I appreciate that.

Selvena N. Brooks-Powers

Queens saw the biggest drop of any borough this year in calls reached within 10 minutes.

Selvena N. Brooks-Powers

Can you share why this is, especially with a decreased number of calls overall?

Selvena N. Brooks-Powers

And just a follow-up right before you answer that.

Selvena N. Brooks-Powers

Is FDNY currently monitoring how often areas are affected by not having sufficient ambulance coverage?

Selvena N. Brooks-Powers

And does that lack of coverage contribute to delayed calls?

Paul Miano

So I'll do your last question first.

Paul Miano

We actively monitor 24 hours a day call volume throughout the city.

Paul Miano

And our CRCC, which is our Central Coordination Resource Center, that redeploys ambulances from one area of the city to another, areas that have a

Paul Miano

lower call volume and higher availability into areas that have a higher call volume and lower availability.

Paul Miano

So we are constantly monitoring that and moving units around.

Paul Miano

You know, the NY in FDNY truly stands for New York City.

Paul Miano

An ambulance that starts its day in one part of a borough may end up in another part of a borough, you know, to assist and help anywhere that we have deficiencies in coverage.

Paul Miano

As far as call volume goes.

Paul Miano

We've already responded to 1.2 million calls this year, and over 480,000 of those calls have been of segment one through three or life-threatening emergency calls.

Paul Miano

So our call volume remains high.

Paul Miano

And if you can just...

Paul Miano

I don't remember the whole question you asked first.

Paul Miano

Sorry.

Selvena N. Brooks-Powers

The one right before that one was just talking about Queens as a borough, seeing a drop, the biggest drop of any borough this year in calls reached within 10 minutes, I think it was said.

Selvena N. Brooks-Powers

But we wanted to understand better as to why, considering that there's been a decreased number of...

Selvena N. Brooks-Powers

Of calls overall?

Paul Miano

I don't think the call volume decrease has been substantial enough.

Paul Miano

Like I said, we are at the middle of October, towards the end of October, and we've already responded to 1.2 million calls.

Paul Miano

So I think we are right on par with where we've been over the last few years.