Brooks-Powers asks whether callers are told ambulance ETA
Brooks-Powers asks whether 911 callers are told how soon help should be expected. Esposito says call takers do not know ambulance status and it would take work to share dispatch information, but he agrees FDNY should work with the council on that.
And my last question is in respects to the chairs bill, 990, intro 990 and the ambulance delays.
Right now, if your ambulance is delayed or your area does not have an ambulance immediately available, no one tells you that information.
Are 911 callers told how soon they should expect help?
When a call is made.
I know when I've called 911.
been told that someone's on the way, but I don't recall ever being told necessarily the window of time.
And this is what I think we can work on, because the person answering the phone that you're speaking to doesn't know the status of the ambulances or what's available or what part might not be available.
That's on the dispatcher's part.
So we should work together to figure out how we can share that information.
So if there is not an ambulance coming soon, that they would know.
Thank you.
Thank you, chairs.
Councilmember Epstein.