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Q&A

Motzquist says wait times vary by hospital and factors

New York City Council · Oct 20, 2026 · starts 1:11:29 · 1 min 19 sec

Narcisse asks whether wait times vary by hospital and which H&H hospitals have the longest and shortest waits. Motzquist says he does not have all hospital-level data but notes variation by time of day, capacity, admissions, and discharges, and cites Lincoln Hospital as seeing about 37 patients per hour at peak.

Mercedes Narcisse

Do wait times vary by hospital?

Mercedes Narcisse

If so, which hospital report the highest and the lowest wait times?

Josh Motzquist

I don't have the wait times of all the hospitals in the city with us here today.

Josh Motzquist

You know, I could say that in the city, H&H, I'm always running through there, at least.

Josh Motzquist

I don't know if I have the H&H data, but I can get that for you.

Josh Motzquist

I could say that it depends on several factors.

Josh Motzquist

You know, time of day matters a big difference, right?

Josh Motzquist

Sometimes people come in.

Josh Motzquist

Depends on whether a mass casualty incident occurs, as the chief had mentioned earlier.

Josh Motzquist

depends on the seasonality as well.

Josh Motzquist

You know, as flu season comes through, people get sicker with different illnesses.

Josh Motzquist

There's lots of different variables that contribute to it, and we try to staff to demand to meet those expectations.

Mercedes Narcisse

There's a lot of variables, but what I'm getting to, trying to, is to see what are the top one and what's the plan to make it better.

Mercedes Narcisse

Because right now we're in a crisis.

Mercedes Narcisse

It is a real crisis for us.

Mercedes Narcisse

Which H&H hospital currently experienced the longest emergency department wait times and what factors are driving those delays?

Josh Motzquist

I don't have the number of the longest in front of me, but I can say a certain facility like Lincoln sees about 37 patients per hour arriving at any given moment at its peak.

Josh Motzquist

And so when a patient's arriving literally more than one every two minutes, it's a lot of volume coming in for them to manage, and we have to increase staffing and increase our resources to meet those needs.