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Q&A

Carl Wilson questions Dalton on street outreach coordination

New York City Council · Oct 21, 2026 · starts 1:14:01 · 2 min 6 sec

Wilson acknowledges the difficult job, cites a Gothamist report on high outreach spending and poor results, and asks how to improve coordination among outreach workers and agencies.

Carl Wilson

Thank you, Chair.

Carl Wilson

Hello, Commissioner.

Carl Wilson

I want to turn back to street homelessness and outreach.

Carl Wilson

The other honorable chair brought up.

Carl Wilson

You know, I know you have a very difficult job.

Carl Wilson

And, you know, when we have these conversations,

Carl Wilson

Passions run high, but I would like to acknowledge how difficult of a task that you have.

Carl Wilson

And I know from interactions on issues in my district, I appreciate how hands-on you've been personally coming to walkthroughs, et cetera.

Carl Wilson

So there was a report in Gothamist that highlighted the exorbitant amounts of money that are being spent on outreach, yet the results seem to be going in the other direction, in a negative direction.

Carl Wilson

What yet it compares to under the Bloomberg administration when there was outreach that was individualized for each borough that a decrease had happened, a 40 percent decrease in street homelessness.

Carl Wilson

Yet now I'm hearing from meetings that I'm having in district.

Carl Wilson

One of the problems is about the amount of outreach workers.

Carl Wilson

Not being able to coordinate, not being able to share information, leading to individuals on the street having like four, five different agencies approach them, ask them for shelter, but there's not a coordination or like individual strategy.

Carl Wilson

Who's the front, you know, who's leading that?

Carl Wilson

So how do we, how do we fix that?

Carl Wilson

How do we get the coordination together so that these people doing this really difficult work

Carl Wilson

are getting a result.

Erin Dalton

Thank you so much for the question and for raising the issue that I agree is a very important component of the way we engage and serve our unhoused neighbors.

Erin Dalton

And this, too, is an area that I'm taking close look at.

Erin Dalton

We've been holding meetings across city government and with state partners as well, looking at those very issues, and we'll be very pleased to share more in the homelessness plan.