Banks asks about Local Law 140 logging of NYCHA complaints
Banks asks what determines whether a NYCHA facility-related complaint is logged into the Older Adult Center Metrics Report under Local Law 140 of 2018. McKenzie says any safety concern or anything that disrupts operations would be reported. She says 88% of "just do-it" complaints have been addressed, but some tickets remain open.
What determines whether NYCHA facility related complaints is logged into the older adult metrics report as required by local law 140 of 2018?
I'm sorry, would you repeat that question?
What determines whether a NITRA facility-related complaint is logged into the Older Adult Center Matrix Report as required by Local Law 40 of 2018?
Well, for us at DFTA, it would be any safety concern.
Anything that's going to disrupt operations would be reported.
Are there any outstanding complaints logged or any resolved complaints or issues that you're aware of?
Well, there are 88% of the complaints that we receive that we consider to be just do-its that need to be addressed immediately have been.
Of those, the...
There are some of the issues that Ms.
Trimble mentioned earlier.
There are some outstanding tickets that are still open, and we're working together to get those resolved as soon as possible.
Okay, thank you.