Banks raises provider reports of finger-pointing between DFTA and NYCHA
Banks says OAC staff spend hours navigating facility requests and are unsure which agency is responsible. Some report DFTA and NYCHA engage in finger-pointing. He asks which agency handles which infrastructure and repair requests and how they work together.
The OAC staff have reported that they sometimes can spend hours navigating facility requests.
And are often unsure of which agency is responsible for handling a particular facility issue.
Other staff have reported that DFTA and NITRA engage in finger-pointing, seeking to assign responsibility for repair requests to other agencies.
Please explain to us which facility.
Infrastructure and repair requests are handled
by and which agency and how the agencies work together to determine where responsibilities lies for each issue of OAC report.