Banks asks average response time and prioritization for OAC repairs
Banks asks about average response time for maintenance and repair requests at OACs and how they are prioritized. Trimble says the average response time is about 12 days. Repairs face similar prioritization as residential units, with leaks and flooding highest and life-health-safety conditions prioritized.
NITRA has stated that the OAC staff report repairs through the CCC and may escalate to the neighborhood administrator if the ticket stays open past the scheduled date.
What is the average response time for maintenance and repair requests at these OACs and how are they prioritized?
Thank you, Council Member.
Our average response time is about 12 days, and they face similar prioritization as our residential units.
So leaks from above, any type of flooding conditions are always some of the highest.
Anything that's a life health safety condition, things that are lower priority tend to be things like door hinges or something that's just not life health safety related.
And we will also join my council on one.