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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Q&A

Banks asks process for OAC staff to report maintenance issues

New York City Council · Oct 27, 2026 · starts 1:03:52 · 26 sec

Banks asks OAC staff to describe the process for reporting a facility or maintenance issue in a NYCHA facility. Trimble says they call the CCC, NYCHA sends a maintenance worker, assesses the condition, and determines next steps. Banks notes NYCHA has said staff can escalate to the neighborhood administrator if a ticket stays open.

Chris Banks

And can you please describe the process that the OAC staff must go through to report a facility or a maintenance issue in a NYCHA facility?

Eva Trimble

So they call the CCC, we'll send out a maintenance worker, we'll assess the condition and determine the next steps.

Chris Banks

We were also joined by Councilor Jose.