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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Q&A

Zhuang asks about staff shortages at NYCHA OACs

New York City Council · Oct 27, 2026 · starts 0:52:33 · 36 sec

Zhuang asks if there are staff shortages or challenges retaining qualified staff at NYCHA-based OACs compared to other OACs. McKenzie says she has not heard specifics about staff not wanting to work in NYCHA facilities. She praises the mission-driven commitment of OAC staff.

Susan Zhuang

Are there any staff shortage or challenge for...

Susan Zhuang

Retain qualified staff at work at the centers based in NITRA facility compared to regular other OACs.

Lisa Scott McKenzie

We haven't heard any specifics on staff at OACs that are in NITRA facilities not wanting to work there.

Lisa Scott McKenzie

I've been pleasantly surprised by the commitment that I see across all of our OACs with the staff that work there.

Lisa Scott McKenzie

They're really mission-driven people that are passionate about the work of protecting older adults.

Lisa Scott McKenzie

So I haven't heard any specific complaints.