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Council Discourse

NYC Council meetings, chaptered and linked by time.

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Q&A

Zhuang asks about tailored training for case managers at NYCHA OACs

New York City Council · Oct 27, 2026 · starts 0:53:35 · 29 sec

Zhuang asks if case managers at NYCHA OACs receive specialized training for the unique experience of older adults in NYCHA housing. McKenzie says all case managers receive customized training based on the site and population served. That extends to NYCHA facilities.

Susan Zhuang

Do case managers at NITCHA OACs receive specially or tailored training to prepare them for unique experience of older adults in NITCHA housing?

Lisa Scott McKenzie

Well, all of our case managers receive customized.

Lisa Scott McKenzie

training based on the site that they will be assigned to, the population that they will be serving.

Lisa Scott McKenzie

So that would extend to folks that are in NYCHA facilities as well.