Narcisse asks about financial counselors; Long on annual recertification
Narcisse asks how many people received enrollment assistance in fiscal 2026 and how H&H measures effectiveness. Long explains that members go through an annual eligibility review, with those eligible moved to insurance and others recertified in NYC Care.
Management report notes the important role financial counselors play in helping New Yorkers access coverage and care.
How many individuals receive enrollment assistance in fiscal 2026, and how does H&H measure the effectiveness of those efforts?
You measure them.
So I think for the, I'll start and I'll turn to Jonathan.
With our patients in NYC care, we ask that you go through the process once a year to confirm whether you're eligible for an insurance plan at that point or if you can afford an insurance plan.
So every year, if you look at a whole one-year period, everybody in the program will have gone through that process again.
And, you know, the goal of it is, like we talked about earlier, if you are eligible for an insurance plan, success is getting you into that insurance plan.
If you're not eligible for an insurance plan, if your status hasn't changed, we'll keep you in the NYC Care program.
We'll send you a new card that's on top of it.
Again, your recertification period will be, or we'll check back in with you in a year.
Thank you for doing that.