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Q&A

Narcisse asks how H&H evaluates outreach; Jimenez on ads and influencers

New York City Council · Oct 28, 2026 · starts 1:44:00 · 1 min 58 sec

Narcisse asks how H&H evaluates the effectiveness of outreach and enrollment campaigns. Jimenez describes tracking print and online advertising metrics and cost-effectiveness, working with influencers, and using the Light the Way truck.

Mercedes Narcisse

How does H&H evaluate the effectiveness of outreach, investment, and enrollment campaigns?

Dr. Jonathan Jimenez

Well, we look at various metrics.

Dr. Jonathan Jimenez

Another important part of our public awareness work is our advertising and marketing.

Dr. Jonathan Jimenez

So one, we advertise print media of many different languages.

Dr. Jonathan Jimenez

We advertise online through Google ads and other websites.

Dr. Jonathan Jimenez

And we track, you know, how many people are seeing this, how many people are clicking, what percent we do per dollar,

Dr. Jonathan Jimenez

which ones are most cost effective and are constantly looking at where can we stress our dollar the best to reach the most people.

Dr. Jonathan Jimenez

And then we also are innovative in our approaches.

Dr. Jonathan Jimenez

We started working with influencers to reach young folks as well.

Mercedes Narcisse

Influencer.

Mercedes Narcisse

That's a joke, so good.

Dr. Jonathan Jimenez

Well, folks who have a following and anyone who has a platform, we want to be on there to help people find out about NYC Care.

Dr. Jonathan Jimenez

And encourage folks to talk to their family members if they don't already have primary care.

Dr. Jonathan Jimenez

We also are starting and have been working with the Light the Way truck, an experiential marketing experience where

Dr. Jonathan Jimenez

a truck wrapped in NYC Care logos, creatives, and messaging goes around the city spreading the word about the rights of health care.

Dr. Jonathan Jimenez

I see that a lot.

Dr. Jonathan Jimenez

I love that.

Dr. Jonathan Jimenez

I love to hear that.

Dr. Jonathan Jimenez

I see that a lot.

Dr. Jonathan Jimenez

Yes, we're going to be bringing it back this fall as well.

Dr. Jonathan Jimenez

It's been received.

Dr. Jonathan Jimenez

Just with great joy from the community, and it's been an important way of spreading the word.

Mercedes Narcisse

And don't forget to tag us, the 51 Council.

Mercedes Narcisse

Okay, we will, we will.

Mercedes Narcisse

Tag us, because a lot of people are seeing us.

Mercedes Narcisse

Some of us are very, some of us, I think, are influencers too.

Dr. Jonathan Jimenez

Well, one thing we've done actually with the truck is...

Dr. Jonathan Jimenez

Oh, perfect.

Dr. Jonathan Jimenez

Okay.

Dr. Jonathan Jimenez

Okay.

Dr. Jonathan Jimenez

We'll have to talk more about that.

Dr. Jonathan Jimenez

Not me.

Dr. Jonathan Jimenez

I'm saying some of them.

Mercedes Narcisse

I don't have to talk to you.