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Q&A

Narcisse asks if resources can meet demand; Long on OMB talks

New York City Council · Oct 28, 2026 · starts 1:04:23 · 1 min 12 sec

Narcisse asks whether H&H has the resources to meet the coming demand. Long says H&H is in constant communication with OMB and expects NYC Care to expand, with coverage disruption creating fluctuating enrollment.

Mercedes Narcisse

So do you believe that we have resources to meet the demand that's coming over our head?

Dr. Ted Long

So the resources for NYC Care, we are in constant communication with OMB about the money that we're spending, the money that we need both for NYC Care and for us as a system.

Dr. Ted Long

But we anticipate the NYC Care program is going to expand.

Dr. Ted Long

I think I just want to emphasize one of the things that you said earlier.

Dr. Ted Long

It's not just going to expand in terms of people permanently enrolling in the NYC Care program.

Dr. Ted Long

What I think is going to happen is you use the words coverage disruption.

Dr. Ted Long

I think that's going to be what happens.

Dr. Ted Long

So it's going to be a complicated protocol of we call you, talk to you about recertification, talk to you about work requirements, works for some people, others fall through the cracks, maybe for two months.

Dr. Ted Long

But in that period of time, we'll enroll you in NYC Care.

Dr. Ted Long

Then maybe you enroll back in Medicaid.

Dr. Ted Long

But it's going to be a lot of this like,

Dr. Ted Long

fluctuating types of coverage that people have.

Dr. Ted Long

So we see that coming as part of this crisis from a mile away, which is why we're making sure that we have a strong contact center, a strong financial counselor team, things like that, so that whatever happens to you, the bottom line is you'll never lose your doctor and you'll always be covered in our system.