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Q&A

Hanif asks about city employee remote work cases and policy

New York City Council · Oct 16, 2026 · starts 1:49:40 · 2 min 43 sec

Hanif asks about cases from city agency employees on remote work access. Rivera says she will circle back and mentions settlements with NYC Transit employees, and Kamuf Ward explains city employees first go through agency EEO processes and accommodations are job-specific.

Shahana K. Hanif

Thank you, Councilmember Joseph.

Shahana K. Hanif

Could you tell us a little bit more about the cases coming from city agency employees on remote work access?

Stephanie Rivera

For those, I can't think of off the top of my head.

Stephanie Rivera

I apologize.

Stephanie Rivera

It's something that we may need to circle back on, Chair Hanif.

Stephanie Rivera

But thinking about just sibling agency cases overall, right, we are often pursuing and settling matters,

Stephanie Rivera

particularly in the employment field, right?

Stephanie Rivera

We've had several settlements with New York City Transit employees in the subway systems.

Stephanie Rivera

We've also recently had a settlement in the public accommodation space as New York City Transit, as you mentioned in your opening, where we were able to really secure a

Stephanie Rivera

meaningful financial compensation for those individuals that were refused entry on buses because of their reliance on a service animal.

Stephanie Rivera

But then also reaching postings really across all five boroughs in bus depots and in the buses themselves so that individuals know, right, you have a right to enter this bus with your service animal.

Stephanie Rivera

And here are the appropriate questions that any bus operator should be able to ask and receive answers for.

JoAnn Kamuf Ward

And I'll just say for city employees, right, city agencies have their EEO officer, which is the first stop,

JoAnn Kamuf Ward

and then there can be an internal appeal, or if your reasonable accommodation request is denied, that could come to CCHR or go to the EEOC or the state division.

JoAnn Kamuf Ward

So there's a kind of multiplicity of venues where those cases might end up.

Stephanie Rivera

Got it.

Stephanie Rivera

Yeah, I'm very.

Shahana K. Hanif

curious about remote work access being denied, given there was a huge fight by city employees to get a more clarified policy on the ability to work remote.

Shahana K. Hanif

So we can certainly circle back, but what's the current policy on remote work access?

JoAnn Kamuf Ward

So I think, I mean, the city, like everyone else under the city human rights law, right, is if someone requests an accommodation,

JoAnn Kamuf Ward

again, the first stop is the EEO officer is going to look at the particular position, what the individual's needs and limitations are, and then discuss what are feasible, you know, accommodations.

JoAnn Kamuf Ward

And that, you know, is...

JoAnn Kamuf Ward

Also lives alongside the collective bargaining agreements and all of the other rules, but it's going to be very, again, as the assistant commissioner was saying, it's very job specific because if you have a frontline,

JoAnn Kamuf Ward

you know, public facing position, it's different than if you are someone who's doing something where you're not interacting with the public.