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Q&A

Hanif thanks Gary and asks Madeline about DHS shelter discrimination

New York City Council · Oct 16, 2026 · starts 3:02:38 · 2 min 19 sec

Hanif thanks Gary Oye-Steven for his advocacy and asks Madeline Reichman to elaborate on disability discrimination in DHS shelters. Reichman says most shelter residents have disability-related needs and accommodation requests range from air conditioning to single rooms and kitchens.

Shahana K. Hanif

Before I ask some follow-up questions, my colleagues, any questions?

Shahana K. Hanif

Okay.

Shahana K. Hanif

First, I just want to thank Gary for joining us.

Shahana K. Hanif

Councilmember One gave you a huge shout-out in her remarks.

Shahana K. Hanif

She's not here with us, but she acknowledged just your advocacy in getting us this resolution.

Shahana K. Hanif

And we look forward to getting the bill passed as soon as possible, but really welcome

Shahana K. Hanif

your advocacy and your activism and also just the CUNY pride as a former CUNY student myself.

Shahana K. Hanif

Really appreciate you joining us for all the work that you've been doing.

Shahana K. Hanif

I have a question for Madeline.

Shahana K. Hanif

Madeline.

Shahana K. Hanif

Madeline.

Shahana K. Hanif

Thank you.

Shahana K. Hanif

On the DHS shelters and the discrimination when it comes to people with disabilities,

Shahana K. Hanif

Could you just go a little bit more into that issue?

Member of the Public - Madeline Reichman

Yes, Chair Honey, if I'd be happy to.

Member of the Public - Madeline Reichman

So according to the city's statistics and many different sets of statistics, the majority of shelter residents who are experiencing homelessness

Member of the Public - Madeline Reichman

have some type of disability-related need that requires some type of accommodation.

Member of the Public - Madeline Reichman

Many accommodation requests that we see include air conditioning, wheelchair accessible facilities, kitchens, single rooms, emotional support animals.

Member of the Public - Madeline Reichman

It really runs the gamut.

Member of the Public - Madeline Reichman

Because of our class action, the Department of Homeless Services has developed a process for reasonable accommodation decisions.

Member of the Public - Madeline Reichman

However, we're now about nine years into the settlement agreement.

Member of the Public - Madeline Reichman

We're currently negotiating an extension of the agreement so that the city and DHS can come into compliance, but we're still seeing countless denials of reasonable accommodations every day.

Member of the Public - Madeline Reichman

Our homeless rights project receives

Member of the Public - Madeline Reichman

you know, up to, you know, five or more complaints per day on this issue.

Member of the Public - Madeline Reichman

And we're simply not able to take on every single caller who comes to us with a reasonable accommodation need in the shelter system.