Joseph asks about accessibility of CCHR services and languages
Joseph asks how accessible CCHR is for ASL, plain language, Braille, video, and screen readers, and for disabled New Yorkers who do not speak English. Rivera says CCHR has screen reader services, ASL interpreters, large print, Braille, multiple languages, and a vendor for translation.
Well, thank you for that.
And how accessible are you in terms, both of you, how accessible are you and how can not someone file a complaint through, can they use ASL, plain language, Braille by video?
Is the online portal screen reader accessible as well?
Thank you, Councilmember Joseph.
I will say I am personally very accessible, as well as my team.
I'm very honored to say to anyone who asks us, if you're reaching out to the commission, you're going to hear back from somebody, and you're going to get a live person.
In terms of accessibility in particular, we do have screen reader services.
We have ASL interpreters.
We may not always have them on site.
So if we do have someone who walks into our office, we are an open office.
Individuals can come in without an appointment.
We will try to secure an ASL interpreter for them.
If not, we'll schedule an appointment for them within days so that they can come back and get exactly what they need.
Many of our materials are available in large print, as well as Braille and in multiple languages.
That was going to be my next follow-up question.
What about disabled New Yorkers who don't speak English?
What languages do you provide?
And if it's not on site, do you outsource that?
We do have a vendor that services us.
I'm just thinking about a case that I've been working with our director of InfoLine, where the individual...
is deaf and blind, but only speaks Arabic.
And so really figuring out what's the best and most efficient way to communicate with that individual.
And we've scheduled them up with an appointment while we secure ASL interpretation to do that double translation for us.