Kamuf Ward and Rivera detail reorganization and case processing changes

I think the other pieces that we have been revisiting is because the whole process is changing, we're developing new guidelines on processing and what these different roles at the agency

mean.

I think, honestly, it will be a bit of time till we know what the impact on case processing times is, because we still have cases that have been with us that we are resolving.

So I would say.

Ideally next year, maybe the year after we'll really see what the impact has been.

And then the third piece, which I

I've already mentioned a little bit, is a new case management system that allows us both internally to better look at the data from cases and be able to report out that data, but is also more user-friendly for our staff.

But I don't know, Assistant Commissioner, a few things you want to add.

Yeah, I mean, I was just going to touch on some of the action items that I'm actively working on with my team, both in InfoLine and the pre-complaint intervention stage, right?

As the Deputy Commissioner mentioned, InfoLine has doubled to 16 members.

We're currently training up all of those members to be able to draft legal complaints,

training them to take those complaints over the phone so that we can cut down on wait time and really bust open the front door, right, for how we file complaints.

And getting more done faster.

And then I would say, again, leveraging the expertise of our pre-complaint interventionists, particularly in disability and lawful source of income, so we can really streamline and fast-track how those investigations happen.

And then on the litigation side, as I said, I also get to supervise cases that move to the New York City Office of Administrative Trials and Hearings, and really focusing on how we, A, get more of our attorneys'cases

in front of Oath judges, cutting down on the number or the extent of settlement conferences, and moving quickly in front of those judges as well.