Nurse asks whether housing case guidance will return to one year

Thank you for that.

We love concrete actions being brought here.

So I know that during the audit period, you all had issued internal guidance in terms of housing case processing to a resolution from one year to two years.

Now that all of these things are in place, is this something that you expect to bring back down to one year?

So I think our goals are always to move the cases as quickly as possible.

I think one year would be significantly out of step with both administrative agencies and court case times.

I think we are hoping to route as many things into pre-complaint intervention as possible, but the challenge we always face with an average case time is that

we have the cases that run the gamut from one individual needing grab bars in an apartment to a building with multiple respondents, management companies, and many tenants.

And so depending on the complexity of the case, it really will impact what the case times look like.

Yeah, I'm going to echo that a little bit more.

You know, our cases and our investigative plans per case can really shift and change depending on the complexity of the case, how many witnesses we need to interview.

how many documents, I mean, we need to issue, right, the number of respondents, even in a given case where we're identifying multiple bad actors, particularly

in the housing context where we're dealing with landlords, property management companies, brokers and their brokerages and salespeople, which can complicate and extend timeframes.

So I'm hearing that you will leave the guidance, internal guidance, to around two years for now.

Yeah, and I think we will be doing our best to bring it down.

Aspirations, yes, I understood.