Nurse asks what changes followed the comptroller audit
Nurse asks what substantive changes have occurred since the July restructuring. Kamuf Ward says CCHR moved staff into enforcement, doubled the InfoLine to 16 people, created investigator roles, and is developing new processing guidelines and a new case management system.
Okay.
And in relationship to the Comptroller audit, which outlined a restructuring plan for July, now that we've had about three months, what substantive changes have you seen so far?
Or when do you expect those changes to affect case processing statistics?
Yeah, so I think, you know, the thing that we have accomplished is moving a lot of staff into the enforcement unit.
So our Office of Civil Rights Enforcement, I think since last time I was in front of this committee, has our kind of info line, the first front line, has doubled in size.
So there's 16 people on that team now.
We've created a new role, an investigator role, so that when cases are found to be something CCHR
has jurisdiction over, there are more people on the team who are able to engage in the investigative steps, which allows the attorneys to be more focused on litigation, on settlements.
So the staffing piece is a huge part of what's happened.