Nurse asks how CCHR measures expanded capacity
Nurse asks how CCHR measures impacts of expanded intake, outreach, investigations, and strategic enforcement. Kamuf Ward says meaningful resolutions are the North Star and CCHR will revisit metrics as staffing changes emerge.
You also reported, CCHR reported that OCRE significantly expanded capacity compared with the Law Enforcement Bureau in
intake, outreach, investigations, and strategic enforcement.
How are you measuring the impacts of this expanded capacity in each area?
Yeah, I mean, I think the number one metric that we have always thought about is meaningful resolutions for New Yorkers.
And so I think that will continue to be the thing that we are using as our North Star in cases.
And, of course, looking at all the aspects of case processing time, as the assistant commissioner mentioned, you know, we ideally have no wait times.
You come to us and we are serving you immediately.
That is where we want to get.
But over, I think, as we see what these staffing changes emerge and look like, we'll be revisiting our MMR metrics and a whole host of kind of indicators to baseline over the next year.