Council Member Joseph Inquires About Faster Payment Strategies

Um what strategies are being implemented or for paid providers faster in the FY26?

Um, what is the what is the timeline to get funding out the door right away for providers?

Well, currently, most of our providers, when we get contracts registered, we do a 50% advance to help with cash flow.

After that, we essentially um do reimbursements based on provider invoice submission.

Now, in full transparency, we have not had as much invoice um submissions, and so that may be impacting the provider's ability to maintain cash flow.

But currently we have less than one percent of invoices under 30 days, and I mean over 30 days, so we know that there's a pretty much fast turnaround for um invoice submissions.

But again, if someone is having specific issues, I I encourage you, please reach out and we'll look into it.

But right now, about one percent of our invoices are over 30 days, and I think when I came in and looked, it was about three, and they're at 40, and I said work on them.

So I know that they're already working on them right now, and so um we're prior to the case.

Wonderful to hear.

And if a provider is having um trouble accessing the system, do you provide technical support for that provider?

Yes, we have a help desk, and a lot of our staff are doing phone calls all the time.

And we work closely with Mox.

Um, our payment team and budget team have weekly calls with Mox um troubleshooting any issues they're having technically.

And um, if they're providers are having issues, we always um raise those concerns to them during those meetings.

And again, we kind of provide our system.

We have a help desk to return to any um respond to any increase.